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Increase the lifetime value of customers

Don’t let your lapsed customers stay lost. Send them personalized win-back emails to reignite interest in your brand and convert them into loyal ones

Winback Email
Trusted by 16,000+ ecommerce brands
holysands logo
creocpiece logo
joam logo
vitaglian logo
the7virtues logo
To sell to existing customers. But, only 5-20% to new ones.
0 % more likely
Return after a planned win-back effort.
0 % of customers
To acquire new customers than retain them.
0 x more costly

Automate every step of your re-engagement campaign.

1

Triggers

Set a trigger when a customer should enter the workflow.

Set up the time interval for sending the first email – how many days after the customer is idle.

Customize every element of your win-back email and include a coupon easily with a drag-and-drop editor.

Build Your Audience
Add wait time
personalize and send emails

Retain and increase your LTV of customers.

Spend less time designing and setting up.

Use easy-to-setup email automation and pre-designed templates to launch your win-back email campaign in minutes.

Pre-build workflow

Our automation workflows come equipped with pre-defined triggers, a sequence of emails, and timed delays

Split condition

Build tailored customer journeys based on customer’s previous actions in the workflow.

Spend less time designing

Pre-designed templates

Access Retainful’s email template library and eliminate designing from scratch.

Dynamic coupon

Include auto-generated coupon codes in your win-back emails.codes in your win-back emails.codes in your win-back emails.

How we delivered on our promises. Our customers say it best.

All revenue generated by Retainful is on-top revenue that would not exist without Retainful

Rafael Gonzalez

Managing Director at Fretlook

frelook

The main criteria we had when signing up for Retainful was to make sure it paid for itself, which it did almost immediately.

Nathan Hartnett

Owner of Mensringonline

MR Logo

With Retainful, we saw a 30% increase in sales within a month, while generally experiencing a 19-22% boost in conversion rates.

Norbert Muszkas

Owner of Tiashop

TIA shop

Without Retainful, I don’t believe we would have had the success we have had over the last 6 plus months.

Ryan Sinclair

Managing Director of Wonderdog

Wonderdog

Thanks to Retainful, we’ve been able to capture over £4000 worth of abandoned carts, which is incredible.

Simon Charlton

Web Designer at All Earth Mineral Cosmetics

All earth

We are seeing an increased number of abandoned carts being recovered after using Retainful.

Jason Wilson

Partner at theessentialscompany

The essentials

Frequently Asked Questions

Why winning back customers is important?

Winning back customers is crucial as it costs less than acquiring new ones and increases customer loyalty and lifetime value.

A win-back email should include a compelling subject line, new improvements or features, a special offer or discount, and a strong call to action.

Measure success by tracking metrics like open rates, click-through rates, conversion rates, and the percentage of re-engaged customers who make a purchase.

Join 16,000+ ecommerce merchants increasing their revenue through Retainful.

Experience how Retainful simplifies full-cycle ecommerce email marketing firsthand.